SENTIMENT ANALYSIS
Sentiment analysis (or opinion mining) is a natural language processing technique used to determine whether data is positive, negative or neutral. This is a popular way for organizations to determine and categorize opinions about a product, service, or idea. It involves the use of data mining, machine learning (ML) and artificial intelligence (AI) to mine text for sentiment and subjective information.Sentiment analysis is often performed on textual data to help businesses monitor brand and product sentiment in customer feedback, and understand customer needs. Sentiment analysis systems help organizations gather insights from unorganized and unstructured text that comes from online sources such as emails, blog posts, support tickets, web chats, social media channels, forums and comments. In additi...